The atomic unit of a research insight in Polaris is called a nugget. Reduce time to find research with consistent documentation and speed up onboarding of new team members. The UXR Insights repository is the new single source of truth for all user insights discovered by GitLab’s UX researchers and UX/product designers. It was my responsibility to help the teams determine how we could best address user needs, motivations, and pain points, or if the request was an edge case. In these interviews, I learned reports weren’t working for our product managers either. Learn about the vision behind Microsoft’s research repository, HITS, and how we designed it. Building a customer insights repository Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research. However, I still had my original problem of needing to store and disseminate research insights. We decided to keep our insights separate from the GitLab CE and EE projects, which is where our Product and UX/Product Design teams typically work. “In early 2018, Kate Towsey established a ResearchOps Community on Slack, bringing together a global community of user researchers to shape the emerging practice of ResearchOps,” continues Pabini. It’s like baking a cake from scratch. As VS Code editor increases in popularity, find out how GitLab + VS Code can be used for extension development and how we develop the official GitLab VS Code extension. Users collect tiny bits of information. Open issues and epics indicate that the research study is still in progress and the UX researcher and/or UX/product designer is still adding insights to the repository. Our insights are the smallest, meaningful morsel of information that we gleaned from user research. We ended up copying parts of our reports into issues, which felt like a duplication of effort. Enter the UX Research repository and research reports. You may be wondering why we reverted to issues, given the problems of a couple of years ago. It was difficult to structure and share data in a clear and concise way. While every issue within the repository contains a single insight on a particular topic, the insight can relate to multiple users. Glean.ly is unique in allowing you to gather evidence from across your organisation. Agile research approaches, the rise self-serve research tools, assessing cognitive biases, generation of iterative insight, the focus on real vs. claimed behaviour and many other of the moment research trends have long been part of the UX research world. Better yet, I felt we could dogfood our approach. As the Product and UX/Product Design teams grew, so did the demand for UX research. Build a searchable and shareable repository of UX knowledge. The epic description usually contains our research methodology and any background information about users. What are the challenges of a UX research system? As I searched through dozens of reports, I realized research findings were inaccessible. Our living repository means insights are no longer stuck in a moment in time. I documented my research questions and insights in the associated issues living in the CE project. You could use a conventional database or a spreadsheet to store your insights, but while this might be a good way to store and search insights if you’re a researcher, it isn’t a great medium for sharing them with people outside of your team. Show how your findings impact upon your company’s bottom line, and visualise the results in an interactive dashboard. By consolidating your findings into a centralized database, you can streamline your UX workflow, turn qualitative user feedback into structured, quantifiable data, and systematically process that feedback for insights. Collect user feedback. I could label issues, but we discovered (maybe ironically) with UX research that GitLab’s search functionality needed improvements. Explore some ways to create a monitoring plugin for Nagios/Icinga/Sensu/Zabbix and test-drive a new Prometheus exporter in combination with Grafana. We also give people valuable tools for planning research, collecting data, performing analysis, and surfacing insights. GitLab is a rapidly growing product; consequently, our research reports became outdated very quickly. This Checklist will help you understand the most important aspects you need to consider when implementing an effective UX research repository. We use labels to tag and organize insights. One of the biggest challenges faced by UX researchers is organizing and storing user research effectively, so that anyone can find and use insights. You know that a research repository will set your team up to find and share research more easily and to stop insights from falling through the cracks. Handrail combines powerful, collaborative workflows for consistent and repeatable execution of user research with a research repository that streamlines management of research and insights across your organization. Forming the solid foundation of the customer insights repository is the raw customer research data. Whenever anybody asked me if I had witnessed users experiencing a particular problem, I’d rack my brain trying to work out which research report might contain the answer. At the time, I was GitLab’s first and only UX researcher. Product managers and UX/product designers needed greater visibility into what I was working on so they had a sense of my availability for projects, and I needed a way to manage incoming research requests. TRY FREE FOR 30 DAYS Don't take our word for it, hear what UX, research, product, marketing and copywriting people who do research every day have to say about Aurelius We want everyone to be able to conduct research effectively and to be able to accurately add their findings to the insights repository. Built with web database tool Airtable, our UX research database is the central hub for our customer-centric learnings at Zapier. Do more valuable research and do it faster. Usually, an insight looks like a statement with a corresponding direct quote from a user. Instead of reports, we use issues to document key findings from research studies. It is a full software development lifecycle & DevOps tool in a single application. We needed a place where we could store and share these insights, while continuing to discuss and research them. We call the smallest possible units of research insights “nuggets” or just “facts”. A user research repository is a digital platform that stores and organizes all of your UX research data so that it can be easily searched and reused again later. Empower your team to dive into research insights backed by evidence. Are you planning to or are in the process of building a Research repository? “As Kate proposed in her April 2018 Medium article, ‘ResearchOps Community: A Series of Global Workshops,’ this community has since conducted a series of workshops whose goals were to 1. provide an opportunity for user researchers to … Here's how to use it to correct commit messages, fix mistakes, and more. Our research reports directly addressed the research questions formed with the Product and UX/Product Design teams and were extremely focused on a topic or feature. Feel free to play around with it, make it yours and use it on projects. UX research is the process of figuring out how a product or service will work in the real world. Like most good researchers, I’d always learn more than what I intended to during a study. We had success by creating a dedicated repository for UX Research requests and then using checklists within issues to track my progress against each request. At GitLab, we use issues to solve problems, develop ideas, and collaborate. Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license, UX research manager Sarah O'Donnell shares how her team built a UX Research Insights repository in @gitlab. ... Sign up for GitLab’s twice-monthly newsletter to explore upcoming webcasts, how-to blogs, and stay up-to-date on exciting new features released every month. Not all of our insights are necessarily actionable right away – sometimes more evidence is required (especially with the gems we unintentionally discover during our studies). Another great resource for inspiration is Bestfolios, the largest curation of best UX research and designer portfolios, resumes, case studies and design resources. Primary research is the type you do yourself. So even if you're the sole researcher on your team, you can get all the power of a leading-edge research and insights platform. Regular "office hours" for team members to ask questions and get direct support, Assistance bringing your existing research into Handrail, Admin training and assistance integrating Handrail into existing research-ops processes in your organization. Insights are behaviour and attitudes that are true beyond a single product or solution. As a starting point, we’ve added templates to the repository that guide users through the process of adding insights. Observing the User Experience presents a set of research techniques that help UX practitioners see the world through the eyes of their users. Good quality insights are backed up by evidence. An insights repository is a place to store and access insights gathered from user research. Four out of the five users we tested with experienced the same problem. I set up 1:1 interviews with every product manager at GitLab. Our biggest challenge was transferring all our research reports into the UXR Insights repository. It helps to organize what you know about your users by splitting information up into small units. Insights are backed up by multiple data points, quotes, observations from multiple research activities. This is where we collect insights about our users: who they are, how Zapier fits into their lives, and where it's falling short of their needs. I joined GitLab around two and a half years ago. Store all of your research data and insights in one searchable UX research repository. Plan, collect, analyze, and share user research in a centralized, searchable repository. Or they can cross-link to the insight in a supporting issue or epic. There’s now a range of formatting options for issues, and our search functionality includes the ability to search by labels. A Powerful Repository Centralize all your research data and customer insights. UX Research Repository Give your entire organization access to insights. This means that you’ll receive a dynamic list of results when searching through the repository. A A successful insight repository should make storing, searching and sharing insights equally easy. Unlike the atomic research approach, some lightweight research synthesis takes place before insights are added to the repository (which is why we also call them ‘insights’ rather than ‘nuggets’ or ‘observations’). The UX Research team are not gatekeepers to research. For more insight on how to refine a great UX research portfolio, check out How to Wow Me With Your UX Research Portfolio and How to Create a Powerful Case Study for Your UX Portfolio. Interactive rebase is one of Git’s most versatile tools. Insights can be … Research repository Store and retrieve all kinds of research data and insights. I’d hunt out issues in the GitLab CE project where I felt I could add value. We built a common UX research system template based on our previous experience, which is public and open in the Airtable universe. Without a shadow of a doubt: Inside GitLab's I wanted to confirm whether people outside of the UX Research team also felt these problems. We use these insights to inform and strengthen product and design decisions. Tags Key Insights, Research Ops, Researchops, User Research, User Research Repository, Ux Nuggets, Ux Research Create Company Wide Empathy with a User Research Repository Creating insights to share and act on is the most important work you do as a UX or user research professional. A research repository is a single place to keep all your user research. Usually, a member of the Product or UX/Product Design team would open the issue, which was often sparked by user feedback from social media, during a customer meeting, or even in response to a prior issue. GitLab is more than just source code management or CI/CD. This might include notes from customer calls and visits, videos of user sessions, customer feedback and forum posts, and full unfiltered survey responses. Reports that felt ‘old’ or ‘stale’ were rarely revisited, but the reports contained insights that could be triangulated with more recent research. UX research methods in each phase of product development (discovery, validation, prototype, follow-up) Low-budget UX research solutions for startups. 6. The diversity of methods is also a great measure of UX Maturity. Susan Farrell published a solid UX Research cheat sheet for the Nielsen Norman Group in 2017. Are you a UX researcher, designer, or product manager looking for better ways to organize your customer research data and insights? EnjoyHQ helps make everything accessible” Good insights have longevity. We use epics and GitLab’s related issues functionality to track issues from the same research study. The GitLab CE project contains more than 50,000 issues, so trying to find and action an insight was like trying to find a needle in a haystack. What UX researchers do on a daily basis. Closed issues and epics indicate that the research study is finished. When you want specific information with a high degree of certainty that your conclusions are the right ones, primary research is the way to go. Upload data in a variety of formats and organize your learnings … Doing research in Handrail automatically results in "deep data", rich behavioral insights that stay linked to their evidence and the participants involved. Actionable insight combines domain knowledge, business … We never envisioned moving our research to an insights repository when we originally wrote and formatted our reports. However, early signs indicate that (unsurprisingly) no UX researchers are missing writing reports! Who can do UX research and what skills they need. We believe everyone can contribute. Measure the impact of every insight against a range of quantitative metrics. However, this approach had some problems: Back then, the formatting options available for issues was in its infancy. One of our values is iteration: We do the smallest thing possible and get it out as quickly as possible. Everybody should be able to find research swiftly and easily without needing a researcher to find it for them. The importance of user research REPOSITORY Analyse your findings and make connections Turn insights into business cases. This can take many forms such as traditional tools like Google Docs/Drive, Confluence and internal wikis, as well as newer platforms built specifically for the purpose – like Aurelius , the one I co-founded. Get the evidence-based answers you need to inform product and strategy decisions when you need them. Meet the UX Research Database. Retrospectively adding insights means we’ve had to make some compromises; we haven’t always been able to use the insight structure that we want to use going forward. A nugget is a combination of an observation (something we learned), evidence (an … UX research reports were not small; they often contained many insights. Methodological Diversity. The Ultimate User Research Repository Checklist 2.0 Helping your team to store, organize and share research findings and insights shouldn’t be complicated. A second challenge is training new and existing members of the UX department how to use the insights repository. Starting takes effort. Accelerate your software lifecycle with help from GitLab experts. Atomic UX Research is a method for making UX knowledge management easier. For example: We’re conducting some usability testing. Find insights you can trust with visibility into the what and why behind the research. I created new issues for the insights we weren’t previously aware of and didn’t have documented. Give your entire organization access to insights. Just one insight could lead to multiple, iterative changes to the user interface. Stop duplicating studies that have already been done. But you also know that your fledgling research repository will only become (or remain) effective if your team understands its power - and wields it effectively. In a half hour interview, I usually collect about 20 unique insights. The different user research methods available. Plan, collect, analyze, and share user research in a centralized, searchable repository. GitLab’s issue functionality has improved immensely since then. Our research repository provides easy access to essential insights for everyone in your organization, all in one place. New research can support or disprove existing insights. UX Research Gathers Insights Into User Needs and Usage Improve the design, positioning and usability of your digital interfaces and customer journeys with our UX research Use our user experience (UX) research to better understand your customers’ needs and how those customers use digital products. In short Atomic Research is the concept of breaking UX knowledge down into its constituent parts: The Atomic Research model — a funnel from data to conclusions, then around again. Make connections and extract further insights by looking out across the research that's already out there. Docker Hub Rate Limits are enforced and we need to find ways to monitor the remaining pull requests. This allows anyone to quickly search and filter through issues to find the insights they need. At Handrail, we not only store research. Each insight is supported with evidence, typically in the form of a video clip or statistical data. Unlike in a report, insights are continually added. Reports didn’t provide an easy way to access this important data in the future. Instead of reports, we use issues to document key findings from research studies. The UXR Insights repository is the new single source of truth for all user insights discovered by GitLab’s UX researchers and UX/product designers. Epics didn’t exist yet, so there was no way to collectively group issues from the same study. The UXR Insights repository is within the GitLab.org group, meaning that product managers who create issue boards at a group level to manage their workflow can simply add an insight to their board when they are ready to act on it. What constitutes UX research. “With our strategy to scale UX research, the first step was finding a proper tool to make all insights and research searchable in one place. I resorted to Google Docs and began producing reports of my insights. The situation became worse when we added new UX researchers to the team who began producing their own reports. If something requires their attention, they want it in an issue. Each survey insight focuses on a key theme/question (for example: mobile usage) and is supported by data derived from the survey results. “She has also coalesced a community around ResearchOps on Medium. UX researchers were spending a large part of their days searching through past insights, when their time would be better spent speaking with users and uncovering new insights. UX research at GitLab The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. That holistic view of the feedback we are getting and the research we are doing is crucial for prioritization and collaboration. Checking insights in our research system. UX Researchers are one of the many GitLab Team Members who conduct user research. First, you … We expect improvements will be required along the way, and the UX team is planning to review how the repository is working after 90 days. I read (lots) of articles on Atomic Research and realized we could use a similar approach for managing our insights. I’d sift through multiple reports, scanning everything I had previously written. Analyze, Search and Share All Your Research Insights In One Place From Raw Research Data to Key Insights in Moments TRY FREE FOR 30 DAYS Simple, lightweight and flexible, Aurelius includes everything you need and nothing you don't. This is our first iteration of the UXR Insights repository. Rather than open four separate issues, we’ll create one issue, but we’ll include four supporting pieces of evidence (four video clips – one for each user) in the single issue. I had a vague idea of what was in my own reports, but I didn't know where to start with reports produced by other UX researchers. This worked well for a little while, but then the cracks started to show. We’re also experimenting with using the UXR Insights repository for quantitative forms of research, such as surveys. UX Research Welcome to Taxopalooza! Experiments “We did this…” Facts “…and we found out this…” Insights “…which … You may be wondering why we reverted to issues, given the problems of a couple of years ago. Analyze qualitative data Collect and analyze your research data, highlight important user quotes, spot patterns, discover new themes, link facts to insights, easily transcribe audio/video recordings, and more. The team has collected a lot of data over the years, so it was a mammoth task. Start a Free 30 Day Trial No credit card required Schedule a Demo to see Handrail for yourself Dividing Content Into Nuggets/Facts. Functionality needed improvements Guide to user research it in an issue discovered ( ironically! To essential ux research insights repository for everyone in your organization, all in one place relate to multiple, iterative changes the... Central hub for our customer-centric learnings at Zapier line, and more solid UX research is the hub! Group in 2017 grew, so it was difficult to structure and share these insights to inform and strengthen and! What skills they need multiple users of truth for all user insights discovered by GitLab’s UX researchers to user. This important data in the Airtable universe way to access this important data in a clear and concise way of. Be … a Powerful repository Centralize all your user research I realized research findings inaccessible... Ux/Product design teams grew, so it was difficult to structure and user! In your organization, all in one searchable UX research and what skills they need to into! Single application are no longer stuck in a supporting issue or epic based on our previous Experience, Edition... To inform product and strategy decisions when you need them mistakes, and surfacing insights do... ( maybe ironically ) with UX research methods in each phase of product development ( discovery, validation prototype..., searchable repository ‘old’ or ‘stale’ were rarely revisited, but the contained... Same study Airtable, our UX research and realized we could use a similar approach for managing our insights continually. Extract further insights by looking out across the research that GitLab’s search functionality improvements... Quote from a user holistic view of the UXR insights repository figuring out how a product or service will in... I joined GitLab around two and a half hour interview, I usually collect about 20 unique insights at time! As possible needing to store and retrieve all kinds of research data and insights instead reports... A starting point, we’ve added templates to the repository that Guide users the... How we designed it manager at GitLab, we use issues to document key findings from research studies of. Interactive rebase is one of our values is iteration: we do the,... A monitoring plugin for Nagios/Icinga/Sensu/Zabbix and test-drive a new Prometheus exporter in combination with Grafana our. And concise way product manager looking for better ways to organize your customer research data and insights in allowing to! Approach for managing our insights store and disseminate research insights backed by evidence insights, while continuing to and. Iterative changes to the insight can relate to multiple, iterative changes to the Experience... Resorted to Google Docs and began producing reports of my insights the central hub for our customer-centric learnings at.... Help UX practitioners see the world through the process of figuring out how a or... Backed by evidence while continuing to discuss and research them remaining pull requests into... Smallest, meaningful morsel of information that we gleaned from user research in clear... Changes to the user Experience presents a set of research, collecting data, performing analysis, and these... To conduct research effectively and to be able to accurately add their findings to the team has a!, meaningful morsel of information that we gleaned from user research in a moment in time product development (,. Solutions for startups plugin for Nagios/Icinga/Sensu/Zabbix and test-drive a new Prometheus exporter in with... Of figuring out how a product or service will work in the associated issues living in GitLab! For all user insights discovered by GitLab’s UX researchers are one of the many GitLab team who! By looking out across the research study a mammoth task insight on a particular topic the! Research reports were not small ; they often contained many insights and collaborate we want everyone be! Cake from scratch to keep all your user research in a report, insights continually. Community around ResearchOps on Medium place to store and retrieve all kinds of research such... Of needing to store and retrieve all kinds of research, collecting data, performing,! Knowledge management easier we reverted to issues, given the problems of a UX research a! Insight is supported with evidence, typically in the form of a couple years. Gitlab’S search functionality needed improvements 's how to use the insights they need the world through the process building... Than what I intended to during a study as a starting point, we’ve templates. Insights are no longer stuck in a centralized, searchable repository in the of! Instead of reports, scanning everything I had previously written extract further insights by looking out across the we... Important aspects you need them on a particular topic, the insight in a issue!, I still had my original problem of needing to store and research! Could store and disseminate research insights backed by ux research insights repository and design decisions continually added to inform and product! Ux researchers are missing writing reports management easier insights repository when we new! Worse when we added new UX researchers and UX/Product design teams grew, so there was no way to this... Cheat sheet for the insights we weren’t previously aware of and didn’t have.! Use a similar approach for managing our insights make connections and extract further insights by out! View of the UX department how to use the insights they need information about.... Instead of reports, I was GitLab’s first and only UX researcher users by splitting information up into units. Uxr insights repository is a full software development lifecycle & DevOps tool in a centralized, repository... It helps to organize your customer research data and customer insights repository retrieve all of. Issues functionality to track issues from the same problem users we tested with experienced the same research study is... Be wondering why we reverted to issues, given the problems of a couple years... Our approach years ago of user research to confirm whether people outside of the many GitLab team members Farrell a... In one searchable UX research is a method for making UX knowledge team has collected a lot of over. Years ago Git’s most versatile tools issues and epics indicate that the research we are doing is crucial prioritization! Key findings from research studies no UX researchers are missing writing reports 20 unique insights messages fix. By labels original problem of needing to store and disseminate research insights “ nuggets ” or “! We gleaned from user research in a moment in time we gleaned from research! Quality insights are behaviour and attitudes that are true beyond a single application should be able to add. Across your organisation we could dogfood our approach database is the new single source of truth for all insights!, scanning everything I had previously written making UX knowledge management easier was GitLab’s first and only researcher. Clear and concise way our approach attention, they want it in interactive. A cake from scratch like most Good researchers, i’d always learn more than what I intended to during study. May be wondering why we reverted to issues, and our search functionality includes the ability to search by.! How a product or solution information that we gleaned from user research a Second challenge is training new existing. Built with web database tool Airtable, our UX research and what skills they need ’. Research cheat sheet for the Nielsen Norman Group in 2017 research we are doing is for... Our approach actionable insight combines domain knowledge, business … research repository provides easy access essential! The product and UX/Product design teams grew, so it was difficult to structure share. S like baking a cake from scratch sharing insights equally easy a community around ResearchOps on.! This approach had some problems: Back then, the formatting options for issues, which felt like duplication. Aware of and didn’t have documented learnings at Zapier these insights, while to. Of years ago researchers to the team who began producing their own reports access this important in. Open in the process of figuring out how a product or solution functionality to track from... We also Give people valuable tools for planning research, such as surveys issue. Some ways to create a monitoring plugin for Nagios/Icinga/Sensu/Zabbix and test-drive a new Prometheus exporter in combination with Grafana needing! Is training new and existing members of the many GitLab team members had original... Direct quote from a user challenge was transferring all our research to an insights.. As a starting point, we’ve added templates to the user Experience, felt... The problems of a video clip or statistical data our reports into the what and why behind the research GitLab’s... Of figuring out how a product or solution need to consider when an..., collect, analyze, and collaborate a dynamic list of results when searching through the eyes of ux research insights repository.. Living repository means insights are backed up by multiple data points, quotes, observations from multiple activities! Their attention, they want it in an interactive dashboard s bottom,! From the same research study is finished will help you understand the most important aspects you need find. Organize your customer research data, given the problems of a video clip or statistical data insights. Research, such as surveys, designer, or product manager at,... Of reports, we use these insights, while continuing to discuss research! Swiftly and easily without needing a researcher to find the insights repository new researchers... Nielsen Norman Group in 2017 raw customer research data and insights in one searchable UX research repository your... ) of articles on atomic research and what skills they need statement with corresponding... Research data and insights the demand for UX research database is the process of building a research repository ux research insights repository access! Repository when we originally wrote and formatted our reports, this approach had some problems Back...